Returns

NEW ITEMS:

PossibilityJewelry.com will accept items for exchange or return if the item is returned in new and sellable condition, in original packaging, within 30 business days from the delivery date of your order.

Mail to: Possibility Jewelry, Astrid Mueller LLC, P.O. Box 2245, Kodiak, AK 99615. Please note that courier services like UPS or FedEx do not deliver to P.O. boxes. Instead, please choose to ship via regular USPS mail, insure your shipment and retain your receipt.

possibility and Astrid Mueller LLC are not responsible for items damaged or lost in transit. We cannot refund shipping charges on return items, but will send you a new item at no additional cost. Exchanges will be made on the same item only, however, if it’s out of stock or if quality issues persist, you may choose an item of similar value.

 

DAMAGED ITEMS:

If, despite following the general care recommendations, you experience any quality issues, we will repair or replace your item free of charge. To receive a replacement or get your item repaired, just send us the following:

1: Write us a brief note about what happened and what the quality issue is.
2: Enclose your note with the damaged item.
3: Include your full mailing address, e-mail address and phone number.
4: Include the original receipt if you still have it, or indicate when and where you bought the item.

Please note that courier services like UPS or FedEx do not deliver to P.O. boxes. Instead, please choose to ship via regular USPS mail, insure your shipment and retain your receipt.

possibility and Astrid Mueller LLC are not responsible for items damaged or lost in transit. We cannot refund shipping charges on return items, but will send you a new item at no additional cost. Exchanges will be made on the same item only, however, if it’s out of stock or quality issues persist, you may choose an item of similar value. Please understand that if any of the above-mentioned elements of your return are missing, and/or if the item may have been broken due to circumstances that are outside of normal wear and tear, there may be a charge for replacement. If an item is out of stock you may select an item of similar value or a gift voucher.